How does it work?

  1. Email us to inquire about your desired set and event date - please be sure to note if you’d like to add florals, name cards or even have us set the table for you! Our staff will reply within a business day.

  2. We curate your collection and deliver to your doorstep. Open our cedar wood crates filled with your Soiree Sets and accoutrements.

  3. Hold onto the set for up to 1 night.

  4. Wipe or Rinse the sets clean and place them in the elegant crates for storage. We’ll be right over to pick them up!

 

Can you help me set up my Dinner Table?

Yes! When you receive your set, we will have instructions on how to beautifully set-up your party just like the images on our site. If you don't have the time, we definitely can help you do this for a small fee. 

 

What if I want to cancel my order?

Should you find yourself unhappy with your rental, we will gladly offer you an exchange or refund as long as we are notified at least 1 week prior the date of delivery. This does not apply to customized orders.

 

I don’t live in San Francisco, can I still order from Chairs + Cups?

All orders within San Francisco are charged a flat rate of $90 anywhere within the 7x7 region. We are able to accommodate parties of 10 or more people within the larger Bay Area. Delivery fees vary based on distance and travel time.

 

When do I need to place my order?

Please make arrangements 3 or more days prior to your desired event date. We can deliver on a 3 days notice depending upon availability. *Additional rush delivery fees may apply.

 

Do I need to be at home?

Since all our items are fragile, we do recommend a resident or doorman is at home to accept the order.

 

What is the availability of items?

The availability of our sets depends on demand and timing. Please submit your requests via email and we will get back to you as soon as possible to ensure your order is available.

 

Do you have a minimum for orders?

Soiree Sets are priced as mark for parties as intimate as 10 people. We do require a deposit of 50% upon order confirmation on the day of inquiry. The remaining 50% is charged on the day of delivery. Additional charges may apply a week after the rental depending on damaged or missing items.

(See Damages for more details.)

 

Is cleaning included?

Yes, absolutely! Leave the detailed cleaning to us. You need simply wipe off and place the unwashed items back into their original crates.

 

I need something specific. Can you customize my order?

A few items can be customized within the order process. We are constantly trying to evolve and build better collections for our customers. Please submit a comment with your order and we’ll do our best to accommodate you.

 

What happens if I damage some items?

All items are under the digression of the renter during the dates of usage. Twice the cost of the item’s replacement will be applied if any items are returned damaged, including the packaging materials and the crate. Items held for longer than the standard two days will be charged the overnight rate per day that they’re held. Missing items must be returned within a week, and will be charged the overnight rate per day they’re missing.

 

What happens if I have problems with my order?

We sincerely care about our customers, so please don’t ever hesitate to immediately notify us if you find yourself less than happy with your Soiree set.


Can I change my order after the original request?

Yes, you can change your order within 5 business days before your event.